. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. 15 Comments. . I don't work for Virgin Media. National calling rates apply when you call through the number from a mobile phone, payphone or landline. Have a delivered image sent directly to your device as soon as we have delivered your parcel. 2) If Yodel hasn't left you a note, it's worth knocking on your neighbours doors to see if they have the router. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. Yodel strikes again. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. I am expecting delivery of the Hub 5 today myself and awaiting being sent/given a 2 hour time slot from Yodel. If you have a tech booked they would have the equipment. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Sports Direct. To date not had any communication from Virgin Media chasing return of equipment. When he arrived home one day he noticed a note in the letterbox from Yodel. Virgin messaged yesterday saying I would get a 2 hour time slot, I didn’t get this. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. | Read 13,921-13,940 Reviews out of 74,289“@UK4reVolution Yodel tracking numbers typically begin with JJD000 followed by other numbers. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. But have only in the last - 5206771. Kit we want returned. How many stars would you give Virgin Media? Join the 85,617 people who've already contributed. 5 and 1. Joining in. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Processed at National Hub. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Anything else on the BT network you could just use. Sign in . Mobile Your Account. We would like to show you a description here but the site won’t allow us. Nothing off Yodel. How many stars would you give Virgin Media? Join the 77,833 people who've already contributed. My parcel with a hub 4 was supposed to be delivered on Tuesday. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Flag for a moderator. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. So either collect plus yodel or virgin media have lost it and are charging me for it!”I'm in a really frustrating situation. Don't cancel any existing broadband until VM is connected and working properly. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. . Open the Netflix app on your Virgin TV box and select the Netflix banner. 3 weeks ago. We would like to show you a description here but the site won’t allow us. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hello. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. backtothefuture. So I opted for 4h Jan with Yodel instead. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Stream box and remote remain property of Virgin Media. No recent parcel is showing under your name and address. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. We would like to show you a description here but the site won’t allow us. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. It is the returned hub that has gone missing on its way back to virgin. I'm sorry to hear you haven't received a confirmation text for your timeslot. Visually impaired young Southampton fans get enhanced view special headsets pa ready. Good afternoon. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. I have had no email notifications saying the 2nd quickstart kit has even been. 5 million in 2020. The Collect+ Send service is in partnership with Parcel2Go. We would like to show you a description here but the site won’t allow us. Virgin Mobile. Build the ideal Virgin Media package for your unique needs. The issue is there was more than one item in the parcel. Options. We would like to show you a description here but the site won’t allow us. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. QuickStart, set up and connections. Mobile Your Account. Webchat Vikram told me on - 5136430. - 4856480On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3To send a parcel in just a few clicks, simply enter your details and parcel weight at the top of this page to get a parcel postage quote in seconds. Unfortunately I didn't received any package tracking number nor text with delivery details. Mobile Your Account. Chris_W1. I’m staggered that CRC have started using them. I have had a look into your service on our system and I can see you recently contacted our team regarding this. If you don’t have that in property the tech will install that and all the equipment. Very. I was told that both orders have been cancelled and that my mothers account was flagged. I've received no communication from virgin addressing this, in fact both of the. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. on 12-11-2022 20:05. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. We would like to show you a description here but the site won’t allow us. Here are some of the most innovative travel videos. on 08-11-2022 12:42. . Click & Collect with Yodel is easy. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. Simply select the track your parcel link in the email and enter the code to get the latest update. | Read 413,941-413,960 Reviews out of 788,377Mobile phone scam. I checked the delivery tracking and it notified me that the parcel has been returned to sender. Can I ask on this topic, was the handset sent for delivery at any - 5160409You presumably have the tracking info so there's nothing much you can do/need to do. Check your MyVirginmedia on line and see what is shown there. Find the closest Collect+ location or courier to you by using our store finder. The kit was due to be delivered on the 3rd. Return parcels to Virgin Media. DHL Walk In Send. 4K compatible TV/device required to watch Ultra HD. We would like to show you a description here but the site won’t allow us. Sports Direct. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Tesco Direct. I have already booked a day off this Friday (16th of Sept) for the kit to be delivered as I cannot work fro. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. consumer polling and social media complaints. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Have checked junk/spam folder as well but nothing. She called back and left a voicemail confirming that it was booked in and would be. Mobile customers. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. My Virgin Media App. When he arrived home one day he noticed a note in the letterbox from Yodel. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Options. Good evening everyone, I was wondering if there are any Virgin Media Staff on here that could help me out please? A HUB 4 is supposed to be delivered today (although I can’t wait for the hub 5 to be Honest, so I can use the full speed of the connection on my own Router). It was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. The guy did say it would be a hub 5. We would like to show you a description here but the site won’t allow us. . @virginmedia. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close itHi there Bradley2, Thanks for your post and welcome to the community. Yodel are telling me it's not been scanned for a few days and they don't know where it is. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Moved house, and my new self install broadband equipment supposed to be delivered today. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new. Hopefully they can reconnect the older hub for now. YODEL. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. Quickstart is the quickest and easiest way to setup our services. £45. So I was supposed to received a router and self install on the 26th. I've also received text. Head to our tracking page, enter your parcel number and see what options are available to you. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. 44pm and the parcel. on 08-11-2022 12:42. They never were. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. He assisted me with that but not beyond that. We would like to show you a description here but the site won’t allow us. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. I booked this. . Virgin Media 8JAV900082856961 Take your Virgin Media parcel to a Yodel Store Take to Store En Route Returned. Number of inclusive HD channels depends on package. After deliver slot time had passed the tracking info stopped updating. We would like to show you a description here but the site won’t allow us. Thanks in advance. It was initially due for delivery yesterday but I received an email on the 25th that stated it would arrive on the 29th instead. Virgin Media Quickstart set up. These holograms are placed in the airports of Amsterdam, Oslo and Rio de Janeiro. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. 1. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. As you can see from the above, they don’t have any record of any parcels due for my address. Webchat – You can chat freely with the customer service on the web chat and. We would like to show you a description here but the site won’t allow us. As the kit we provide is part of your Virgin Media services and remains our property, we may ask you to return it if you disconnect or change your services. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. I've taken a look at our systems and I can see that your new equipment was activated. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. I have looked everywhere. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. . On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Fun story, I was in a block of flats with virgin media. Try Broadband Only from Virgin Media. When your parcel is marked as "Delivered" by Yodel, your service will be automatically activated, which will generate and activate your billing cycle. In response to maubarreira88. My Virgin Media App. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. Yodel strikes again. Delivery company Yodel says it experienced a 'cyber incident' which, one cybersecurity expert says, could be a ransomware attack. Most QuickStart kits have just 6 cables, connectors and powerlines to. We will also take a photo of your parcel when we’ve left it in a safe. I’ve called Virgin Media and they have launched an investigation with Yodel. BlueLou. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. on 26-11-2022 19:16. Account - Cable. 44pm and the parcel was taken in by someone with my last name, this is a. Despatched from BOREHAMWOOD DEPOT. . Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Virgin Mobile. Hi , I am very sorry about this. They do have a business service with an SLA, but that of course costs more. We would like to show you a description here but the site won’t allow us. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Being returned to Virgin Media. If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next: If you have received an Orange. Published: 22 Jun 2022 16:15. No hub and no tv box…. Amazon Returns. Well-informed. 09/11/23 14:35. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. News of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. TV, broadband and. I call virgin and they have no idea about it being returned. wonkydragon. on 02-12-2021 17:04. Processed at National Hub. Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. DHL. 5 million in 2020. We would like to show you a description here but the site won’t allow us. Thanks. The items were not ordered or paid for by me. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. I’m so frustrated with Yodel. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. on 25-04-2023 17:04. Virgin Media - please listen. I contacted Virgin who were adamant that it would delivered by 7pm, but they couldn. wonkydragon. I’ve chased Yodel and they have promised to deliver tomorrow . Thanks for posting, and a warm welcome to our Community Forums. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. It is not on any of the emails or texts sent to. Options. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. - Track the progress of your returns. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. 2 Kudos. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. We would like to show you a description here but the site won’t allow us. Then enter your email address, and click on email me my new label and follow the instructions. Yodel. and delivery tracking information. Created Sep 23, 2009. The note stated that they had left his. We would like to show you a description here but the site won’t allow us. You will either receive a returns slip with your original parcel. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. once the package has been entrusted to the Yodel network! 0 Kudos Reply. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. We would like to show you a description here but the site won’t allow us. Joining in. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. Receive a two-hour delivery window for every parcel delivered to a door. on 04-02-2023 10:23. Virgin Media. This will be a few weeks in advance so you'll have. Delivery company Yodel today confirmed it has suffered a “cyber incident”, after customers complained that online parcel tracking was unavailable and deliveries had been delayed. on 01-08-2022 12:13. Account - Mobile. These are often set up like phishing emails in trying to make you click on potentially dangerous links, or disclose. Yesterday it was showing for delivery, today if I hadn’t. Once it is, you'll receive a letter/email advising you of the date we're moving you over. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. We wouldn't be able to advise directly on the information provided by Yodel, as this would be based on their own internal investigations as to why this parcel was not. Options. My order was set for yesterday after agreeing to an early setup with virgin, yodel did not attempt to deliver, no card was left and i have - 5048059Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. We would like to show you a description here but the site won’t allow us. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. Why Virgin Media still use Yodel as a delivery partner I don't know. Simply select the track your parcel. Have you received this since your post?Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Tesco Direct. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. DPD. Any help? - 5120948If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. Virgin Media deliver their routers via Yodel And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried. Missing iPhone Delivery Christmas Present bought in BlackFriday Sale. 7 million in fiscal 2021, up from £9. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. How to track a parcel. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. I signed up to Virgin broadband and was told my router would arrive on the 26th. Scroll down and click on create new label. Virgin Phone Switchover. . We would like to show you a description here but the site won’t allow us. on 22-04-2023 10:15. No delivery and now no delivery date available on their site! - 5176387Poor service Yodel, no delivery. Very. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. I don’t know what to do, each party is putting the blame on the other and I’m the paying. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in the Manage My. Virgin Media. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Virgin Mobile. Same here no parcel and no text message. Reply. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Str33t. I signed up to Virgin broadband and was told my router would arrive on the 26th. Please stop sending me endless harassing texts. - Find your nearest Collect+ store. . Quote & Book. Phone. Virgin said my router should arrive on Tuesday the 6th. Very. Have been 3 hours on chat waiting for a human to contact me, with no success. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 4139037141) Look around your front door to double-check that Yodel hasn't left you a delivery note*. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. How to track a home delivery. Yodel say I have to speak to Virgin to get the package re sent. With a suitable router you can automate the failover so that there is no break in. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. FREE Virgin Media Returns | Collect+ delivered by Yodel. We would like to show you a description here but the site won’t allow us. Can someone please contact Yodel for me to fix the delivery ASAP?We would like to show you a description here but the site won’t allow us. Click & Collect – Once the courier has collected your parcel from the retailer you purchased the item from, you will usually be provided with a tracking code. Re: Yodel (oh god, no) email when. I have sent you a private message regarding this. Re: Virgin parcel scam. Just another question. Re: Virgin parcel scam. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. So far, the order has been stolen by Yodel’s driver. Being returned to Virgin Media. Account - Mobile. Have been 3 hours on chat waiting for a human to contact me, with no success. Virgin Media is part of the Liberty Global organisation, which also includes other media and. I received a text from Virgin stating my equipment will be delivered on 25th July and Yodel would contact me with a 2 hour delivery slot. Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoWe would like to show you a description here but the site won’t allow us. Virgin Media’s service is not activated too in the new address requested. Enter your parcel number on our tracking page to see if you are able to enter this information online. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. We would like to show you a description here but the site won’t allow us. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. We would like to show you a description here but the site won’t allow us. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Thank you for reaching out to us in our community and a very warm welcome both here and to Virgin Media, I was able to locate you on our system with the. Main menu; Bundles. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. ^SL”With the Yodel app you can. Virgin Media Jun 2015 - Apr 2018 2 years 11 months. Amazon. We would like to show you a description here but the site won’t allow us. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. However I never received a text from Yodel and eventually after waiting inside and missing work Virgin texts me stating that the package is delayed for “reasons beyond our control”. - View Collect+ stores on a map. They do have a business service with an SLA, but that of course costs more. Yodel's delivery status showed that the package was at the local depot, so I took the initiative to come to the depot. The gormless woman at Argos said "perhaps its stuck. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Thanks for reaching out to us regarding your issue. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. | Read 378,921-378,940 Reviews out of 394,50405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714on 07-11-2022 18:44. 42 (exc VAT), posting a parcel to your family, friends or customers through the Yodel network is easy and affordable. Router Not Delivered. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. If you provide a safe place suggestion, it will need to comply with our safe place guidelines of the locations being out. How to track a parcel. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to sender. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Yodel Delivery due tomorrow - No tracking and no order showing. 📦 🚚 💥 Very happy to be able to announce Yodel (Yodel Delivery Network Ltd) has integrated what3words into their app so that customers can share…Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Still no response from this CEO executive team, can I ask why virgin can't just send me a new phone as it is quite obvious I didn't receive the first one? I've not even been asked for evidence to prove I didn't receive my parcel (which I have in abundance)Yes, Virgin Media returns in the UK are completely free. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. She called back and left a voicemail confirming that it was booked in and. Reece_MH. I contacted Virgin Team who said it could take 3-5 days - still nothing. ) Need help? Visit head to our tracking page and check the date your parcel is due to be delivered. Clearly there has been a hiccup between VM & Yodel and I’m now left without. Waited in all day. Manage Your Account.